BOOKING POLICY


Flights

Order Rules:

  • The total BML Rewards points displayed includes air fare and applicable taxes. It excludes applicable airport taxes, baggage and other charges which may be payable to the airline or at certain airports.
  • Some airlines and fare rules do not include baggage as part of the booked fares. Rules vary from time to time without prior notice. It is advisable to contact the airline directly or visit the airline’s website to learn more about baggage limits.
  • You are required to pay the full price in points prior to the confirmation of your booking.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • For any information regarding your Frequent Flyer miles, please contact the airline directly.
  • Kindly ensure that you have the valid visa, immigration clearance and passport with a validity of at least 6 months or as required by the airline or destination country.
  • To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. In the event the infant is 24 months or above on the return journey, you will need to make a separate booking using child fare.
  • Infants must be accompanied by an adult at least 18 years of age.
  • All bookings for flights are powered by Gift Management DMCC. BML and Gift Management DMCC are not responsible for any schedule change by the airline after issuance of the ticket and every effort will be made to inform you if changes are communicated by the airline. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
  • BML and Gift Management DMCC reserve the right to alter any and all fees from time to time, without notice.

Check-in:

  • Passengers need to check-in at least 3 hours prior to departure for all international flights, and 2 hours prior to departure for all domestic flights. Please contact the respective airline to understand their check-in policy timings as it many vary depending on the airline and airport.
  • Infants must have valid proof of age documents showing that the infant is less than 24 months old. You will be required to carry appropriate travel permissions (valid passport, visa, immigration clearance etc.) before departure. BML or Gift Management DMCC is not responsible for lack of documents produced during check-in.

Amendments:

  • For any amendments to the ticket booking you will need to contact us via BML Internet Banking.
  • Every booking made on BML Rewards is subject to amendment charges levied by the airline, which may vary by flight and booking class.
  • If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However, if the new fare is lower than the original fare, the difference in the fare amount will not be refunded.
  • In addition to the airline's amendment charges, Gift Management DMCC charges an amendment handling fee per passenger – the total fee will not exceed 5,000 points.
  • Depending on the airline policy, some booked fares may not be amended.
  • Amendment requests should be sent to BML at least 96 hours prior to the departure time.

Cancelation and Refund Policy:

  • For bookings made through BML Rewards, no cancelations are allowed if done voluntarily and reward points will not be refunded back into your account. For reasons not initiated by you, i.e. flights being grounded/cancelled/or any other unforeseen circumstances wherein you are denied travel, applicable reward points will be refunded back into your account at the discretion of BML Rewards / Gift Management DMCC.
  • Every booking made on BML Rewards is subject to cancelation charges levied by the airline, which may vary by flight and booking class.
  • Some booked fares may be non-refundable as per the specific airline's policy. Partially utilized tickets in most cases, are non-refundable.
Hotels Booking

Booking Policy:

  • The standard check-in time is after 2:00 p.m. (local time) and check-out time is 12 noon. This could vary according to season and/or city. Please contact with the hotel for check-in and check-out time.
  • An early check-in or a late check-out facility depends completely on the hotel’s room availability on that particular date. BML or Gift Management DMCC cannot guarantee this.
  • Not all hotels include complimentary breakfast. BML and Gift Management DMCC do not take responsibility in case the hotel refuses to offer complimentary breakfast or meals.
  • As a general policy, a single room can accommodate a maximum of 2 adults and/or 2 adults and 2 children. Please contact the hotel directly for their policy

Reconfirmation:

  • If you would like to reconfirm the booking, please contact the hotel directly.

Amendments:

  • Once a hotel booking is placed through BML Rewards, no change/amendment in the respective hotel booking dates is allowed. If you wish to change your check-in and check-out dates, a new hotel booking would have to be made. There will be no refund of points granted on the original booking.
  • For bookings made through BML Rewards, no cancelations are allowed if done voluntarily and points will not be refunded back into your account. For any reasons not initiated by you i.e. hotel is sold out and/or any other unforeseen circumstances wherein you are denied stay, applicable points will be refunded back into your account. This is as per the discretion of BML or Gift Management DMCC.

Cancelation Policy:

  • For bookings made through BML Rewards, no cancelations are allowed, if done voluntarily. Hence no points will be refunded back into your account. For any reasons not initiated by you i.e. hotels sold out and/or any other unforeseen circumstances wherein you are denied stay, applicable points will be refunded back into your account. This again is as per the discretion of BML Rewards or Gift Management DMCC.
Car Rentals

Booking Policy:

  • When you book a car through BML Rewards, the confirmation is not immediate and will take between 24–72 hours. We will send you an email / SMS once confirmed.
  • In case the requested car pick-up and drop locations are different, there could be a surcharge fee in addition to applicable taxes. This will be notified at the time of booking, and the booking will only be made with your confirmation.
  • At the time of car pick-up, you will be required to leave a security deposit against possible damage to the car during the rental period. The deposit will be charged directly by the car rental company and a credit card in the name of the main driver is required. If the condition of the car and any extras rented is the same on return as at the time of rental, and is returned in accordance with the fuel policy, the security deposit will be refunded. Please note that it may take some time for this to appear in your credit card account again. Please contact the car rental company directly to check their policies.

Amendments:

  • Once the car booking is done, the existing booking cannot be amended. However, for exceptional cases, a new request can be made for the revised date/time, provided this request is initiated 96 hours prior to the original date of pick-up.
  • Only amendment requests made through BML Internet Banking shall be entertained. BML or Gift Management DMCC shall not be liable to entertain requests made through any other medium.
  • Applicable surcharges would apply in equivalent points.

Cancelation Policy:

  • For bookings made through BML Rewards, no cancelations are allowed if done voluntarily by you and points will not be refunded back to your account.

Restrictions:

  • To rent a car, you must be within 25 years to 70 years of age. Certain car rental companies however may have other age restrictions, including a ‘young driver’ surcharge fee applicable in some cases.